Frequently Asked Questions


General Questions

+ What is LOLA?

Loss of Life Advocates is a company that was created to assist families before, during or after a loss.

+ What does LOLA cost?

Loss of Life Advocates has hourly rates, packages and offers special plans for families requiring financial assistance for services.

+ How can LOLA help me?

Loss of Life Advocates provides customized guidance to families connecting them with various trusted resources to assist them during an overwhelming time.

+ Is LOLA nationwide?

Loss of Life Advocates is based out of San Antonio, Texas providing services for clients virtually and expanding throughout the southwest in 2019 with a licensing and certification program.

+ Why would I need LOLA?

We know how it feels to be overwhelmed after a loss. Whether you have just suffered a loss or just received a diagnosis and you need guidance, we can help you organize your thoughts and connect you to trusted resources for support and assistance.


CLIENT Portal QUESTIONS

+ How do I log in?

In order to log in, you must have an account with us. Enter your email address that you used to contact us and you will get an email with a verficiation link. Click the link to access your account.

+ How do I sign up for a new account?

To sign up for a new account you must have scheduled the free 30 minute consultation or sent us a message through the contact form on the website or on the Client Portal. After that, your email will be registered with us, which you can then use to log into your account.

+ How do I upload a document?

To upload a document, you must click the Client Portal button at the top right of the home screen, log in, then click Send Us a File at the right of the screen.

+ How do I make a payment?

To make a payment, you must click the Client Portal button at the top right of the home screen, log in, then click Make a Payment at the right of the screen.

+ What payment methods can I use?

PayPal or any major credit cards are accepted, such as AMEX, Visa, Mastercard, or Discover.

+ How do I cancel or reschedule my appointment?

To cancel your appointment, you must click the Client Portal button at the top right of the home screen, log in, click on your scheduled appointment, then click the cancel button.

+ How do I contact LOLA?

To contact LOLA, visit lossoflifeadvocates.com, and click the Contact tab, then click the Schedule a Call option. You can also email us at info@lossoflifeadvocates.com, or call us at 210-802-2224.

+ How do I schedule a consultation?

To schedule a consultation, visit lossoflifeadvocates.com, and click the Contact tab, then click the Schedule a Call option. Select your availability in the online calendar, and finally click the Submit button. To reschedule or cancel, please contact us at info@lossoflifeadvocates.com, or give us a call at 210-802-2224.

+ How do I update my contact information?

In order to update your account, you can email us at info@lossoflifeadvocates.com, or give us a call at 210-802-2224.