Heather has oversight on business operations within the suite of companies inside ETC. Heather has been in Employer Outsourcing since 1996 when her career started with Automatic Data Processing Inc., (ADP). Heather obtained her Bachelor of Business Administration from Texas A&M University Kingsville in 1995. She began her professional career by working with clients to evaluate how best to handle payroll and tax risks and has evolved into a career of evaluating all business risks dealing with employer related obligations. For the last 25 years, Heather has assisted companies with implementing and/or unbundling complete outsourcing solutions to include payroll, workers’ compensation, and health and welfare insurances. Heather has specialized in Federal contractors for many years and continues to assist all employers with today’s obligations. She is a licensed General Lines Agent in the state of Texas and achieved her Certified Health Care Specialist designation in 2013. Heather travels the country speaking on both the Affordable Care Act as well as other best practice areas in the employment lifecycle.

Alicia has oversight of ACA compliance interpretations and manages the ETC Web-Based system to ensure ACA compliance and that the evolutions of ACA rules/regulations are implemented within ETC. Alicia is responsible for the ETC System’s calculations, interpretations, and recommendations. Alicia graduated from the University of Texas School of Law (Austin) in 1996 and spent thirteen (13) years litigating employer, insurance, and commercial disputes. In 2010, Alicia left her commercial litigation practice to focus her efforts on general employer compliance. While no longer in the courtroom, Alicia has continued her legal practice in defending employers in Governmental audits including Wage and Overtime, Health & Welfare Benefits and I-9s. Alicia also maintains her Texas General Lines Insurance license, has achieved her Certified Health Care Specialist designation, and is certified as a Patient Protection and Affordable Care Act Professional. As part of her consulting practice, Alicia is retained on a regular basis by clients to advise on the intricacies of the Affordable Care Act and by clients who need to come into compliance with the law and surrounding regulations.

Shelley joined ETC in 2014. She brings to the ETC team over 25 years of experience in sales, public relations, and marketing. Shelley uses her strength in communication skills both inside and outside The ETC Companies. Shelley’s venture in government contract compliance, before ETC, is the experience that supports her work for The ETC Companies. She places high value on customer service, attention to detail, project coordination and building relationships. Working with employer clients to implement ETC’s myriad compliance services fuels Shelley’s passion to educate and strengthen our client’s knowledge base on how to embrace the guidelines. As of April 2023, Shelley has the privilege to share ETC LOLA. Adding to Shelley’s service circle by introducing employers to the value in employees “emotional savings accounts.” ETC LOLA serves to provide guidance to individuals and employers/employees navigating through difficult moments in their families or their own lives.